Dear Colleagues,

I am pleased to introduce to you Lilian Masigah who has recently joined us as an ICT administrative assistant. She will be responsible for all ICT administrative duties e.g managing charge backs, processing purchase requests, payments, managing relations with our providers amongst others. NB: In a bid to continue improving the delivery of ICT services, these administrative duties have been moved from the ICT helpdesk technician’s role currently being held by Diana Ndunge.

Lilian holds a bachelors degree in business administration from Maseno University, certifications in customer service, public relations, computer studies as well as other certifications that will aid in the professional delivery of services in her new role. She was previously an administrator with Jitegemee trust and has over 7 years’ experience in administration.

She is reachable on Ext. 3282 or +254 711 03 3282 .

Remember to submit your ICT related requests to our help desk by sending an email to ilrikehelpdesk. These will be automatically logged onto our help desk system and processed to completion.

Wishing you all a good afternoon.

Kind Regards,

Rosemary Kande | ICT Customer Services Manager